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Your Right of Withdrawal

Delivery Policy

France: Free Delivery: Metropolitan France, Andorra, Monaco. Ready to be shipped within 3 to 5 business days.
Europe: From France: Ready to be shipped within 3-8 business days.
International: Contact us at:
Customs and Import Taxes: Any customs and import taxes are the responsibility of the buyers. Kintsugi Art is not responsible for damages caused by customs.
No customs taxes or additional fees for all European orders

Exchange and Returns Policy

Return Conditions
This return policy applies only to purchases made online at We will accept UNUSED merchandise in its original packaging. If you are an EU customer, you have 14 days from the delivery of an item purchased online to decide whether to keep it or not.
OPENED & USED merchandise is non-exchangeable and non-refundable, as are discounted products reduced by 50% or more.

The return of goods, in case of non-compliance or apparent defects, can only be made with the written agreement of the seller and in no case beyond a period of 14 (fourteen) days after receipt of said goods. No return of damaged ceramic pieces sold will be accepted. In case of return, the return of the goods by the seller will be accepted only on the condition that the apparent defects or non-compliance are established.

The return will then result in a refund to the customer within 30 days. The return and re-delivery costs will then be borne by the seller.
Any return of goods not previously accepted or return for which apparent defects or non-compliance are not established, will be kept at the disposal of the customer and will not result in an exchange or the establishment of a credit note. Return costs will then be borne by the customer.
For any issue with your order, please contact us by email to exchange and find a solution.
Send us an email at


Paiement Kintsugi

Payments will be made by Credit Card via Stripe and will be processed through the secure system that utilizes the SSL (Secure Socket Layer) protocol, ensuring that the transmitted information is encrypted by software and that no third party can access it during transport over the network.

Stripe's terms of service apply, and buyers benefit from Stripe's client protection. Payment is due immediately upon ordering, including for pre-ordered products.
The customer can make payment by credit card. Cards issued by banks outside of France must be international credit cards (Mastercard or Visa). Secure online credit card payment is handled by our payment service provider.

The transmitted information is encrypted according to industry standards and cannot be read during transport over the network (describe the process). Once the payment is initiated by the customer, the transaction is immediately debited after verification of the information. In accordance with the provisions of the Monetary and Financial Code, the commitment to pay given by card is irrevocable.

By providing their banking information during the sale, the customer authorizes the seller to debit their card for the indicated amount. The customer confirms that they are the legal holder of the card to be debited and that they are legally entitled to use it. In case of error or inability to debit the card, the sale is immediately terminated automatically and the order is canceled.


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